Refund policy

Return & Refund Policy

Effective Date: [july 2026]

At Marsaat, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused, unopened, and in its original condition.

  • All original packaging, accessories, manuals, and tags are included.

  • Proof of purchase (order confirmation or receipt) is provided.

Products returned without prior approval may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded once opened or used:

  • Scalp Massagers

  • Personal Care Products

  • Beauty & Grooming Accessories

  • Products marked as Final Sale

  • Gift Cards

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

If approved, we will provide a replacement or a full refund at no additional cost.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the outcome.

If your refund is approved:

  • Refunds will be processed to your original payment method.

  • Processing time is typically 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchange Policy

We currently offer exchanges only for products that are:

  • Damaged

  • Defective

  • Incorrectly delivered

If you wish to exchange an item, please contact our customer support team.

6. Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect product, Marsaat will cover the return shipping costs.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Marsaat Customer Support

📧 Email: support@marsaat.com

🌐 Website: www.marsaat.com

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